FAQs

Questions? We've Got Answers.
We've put together a list of common questions our customers have during the vehicle-purchasing process, along with answers from our Carousel Online Care Team. Take a look below to see if we have addressed your specific question - and if we haven't, please don't hesitate to reach out. Our Support Specialists would be happy to assist you with anything you need.

We sell high quality pre-owned vehicles and offer peace of mind. At Carousel Online, all vehicles come with 2 keys, 50% life or better on brakes and tires, fresh oil change, new cabin filter, air filter, and new wiper blades. Our goal is to provide you a car you love with trouble-free ownership.

Is your vehicle not what you expected? No worries! You have 72 hours from delivery to return or exchange any vehicle you purchased, provided it’s in the same condition as you purchased it, and has been driven less than 720 miles. Please note that delivery handling charges are non-refundable.

If you choose to search our Carousel Online inventory, the rates and monthly payments you see for each vehicle are averages and not based on your credit score and down payment. These estimates are designed to provide you with an estimate of your monthly payment. Your actual monthly payments will vary based on your credit.

Getting pre-qualified will get you a more accurate estimate of your monthly payments, empowering you to see financing details on most vehicles, including:

  • Down payment
  • Rates
  • Terms
  • Local taxes and fees

Getting pre-qualified will not impact your credit. It takes just a few moments to fill in your information. Pre-qualified estimates are based on the limited information you provide us and are not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.

We've done all the heavy lifting for you. The prices you see on Carousel Online are non-negotiable and market-based. We know that all of our clients appreciate transparency. If you have a question about vehicle pricing, we would be happy to share more information with you.

You have direct access to a Kelly Blue Book® Instant Cash Offer (ICO), a trade-in valuation tool built into our website. Simply enter your vehicle details to obtain its value.

The Kelly Blue Book® ICO gives you a firm offer, presuming you’ve provided an accurate description of the vehicle. You can then apply the equity value as part of the payment for a new vehicle, or sel your vehicle even if you don't buy one of ours. The physical trade-in will take place at the point of delivery.

The Carousel Online delivery concierge will verify the trade-in vehicle matches the condition provided in the Kelly Blue Book® ICO process.

Yes! But you'll need to work with one of our Care Team Specialists to finalize the details.

This can happen but not to worry. Submit your information and we will search for the best terms and rates.

What if the Kelly Blue Book® Instant Cash Offer (ICO) cannot give me a value on my trade-in? Please call us at 800-219-6702 to connect with one of our Care Team Specialists so we can get you an instant value for your trade.

When you see a vehicle labeled “Sale Pending,” another client is currently placing an order on that vehicle. If that client does not complete the purchase, the vehicle will be available and released back into our inventory.

Most of our vehicles are still supported by the manufacturer warranty, but if that coverage isn't sufficient, we provide a 6-month 6k-mile comprehensive warranty.

See warranty details page.

We offer multiple ways to enhance your ownership experience. Connect with our Care Team to learn more.

In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the registration with the DMV. The vehicle will come with a temporary operating plate, and once the registration is completed, we will mail your permanent plates and registration. Some state restrictions, emissions, safety inspection requirements, or additional fees may apply.

There are several benefits to creating a Carousel Online account:

  • Save your favorite vehicles and searches
  • Review your documents and previous order history
  • Pick up where you left off in the checkout process

After you complete your purchase, you will choose a day and time that fits your schedule via the scheduling tool. After submitting, one of our Delivery Specialists will contact you to confirm.

Delivery within 150 miles of the vehicle’s location are included in the Delivery and Servicing Fee. For deliveries outside that radius, additional transportation fees will apply at market rate. We will review any additional fees, if applicable, with you in detail prior to you completing your purchase.